General Information
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
- Check-In: from 2 pm onwards
- Check-Out: 11 am
- Late Check-out Hour: until 6 pm is permitted at 30 USD
- Day rooms: until 6 pm are applicable at 45 USD for a max. of 4 people
- Kindly make sure to book for the previous night for flights arriving after midnight, so you can check in directly upon arrival instead of waiting for the check-in time of 2 pm.
Airport transfers
- ViaVia can help organising your airport transfer. Kindly fill in your flight details specifying airport drop-off or airport pick-up when making your booking and we will contact you to confirm your airport transfer.
- The taxi driver will be waiting for you with a red ViaVia sign just outside the airport building.
- The cost of the airport transfer will be 10 USD per 3 people.
| N° of people | Price |
|---|---|
| 1-3 pax | 10 USD |
| 4-6 pax | 20 USD |
| 7-9 pax | 30 USD |
| Pick up from ViaVia to airport | + 5 USD |
House rules
- Breakfast is served between 7 am – 10:30 am.
- Children under 5 years are accommodated free of charge if sharing a suitable room with their parents, but will be charged for breakfast consumed.
- Food & drinks from outside are not allowed in ViaVia’s public areas (bar, restaurant, pool & reception).
- Guests are not allowed to use speakers in their rooms, terrace or anywhere in ViaVia for the comfort of other guests. We take a great effort in keeping a quiet & peaceful environment.
- ViaVia is not responsible for any loss, injury, damage, etc. during your stay.
However, we’ll do everything we can to help you out.
Cancellation Policy
- Cancellations made 28 days or more prior to the scheduled date of arrival will not be subject to any additional charges. Full payments can be forwarded to your next booking or refunded (minus transaction costs).
- Cancellations made within 28 to 7 days of the scheduled date of arrival will result in a charge of 50% of the total accommodation cost. The remaining amount can be postponed to your next booking or refunded (minus transaction costs).
- Cancellations made within 7 days of the scheduled date arrival or in case of no-shows will result in a charge of 100% of the total accommodation cost.
Payment methods
Bank details
For online USD & UGX payments: https://payments.pesapal.com/viavia
For USD & UGX bank payments:
Name: ViaVia Tourism Ltd.
Account number: 05348490011 (USD) – 05348490008 (UGX)
Bank name: Bank of Africa
Address: Plot 45 Jinja Road, P.O. Box 2750, Kampala- Uganda
SWIFT: AFRIUGKA
For EURO bank payments:
Name: VIAVIA WORLD CV(BA) ENTEBBE
IBAN: BE97 7370 6255 5949
BIC: KREDBEBB
Bank name: KBC
- If you would like to pay in UGX or EURO, please contact our reception team for the current exchange rate.
- Kindly note that the amount indicated on your booking should be the net amount received and that all transfer costs should be covered by the client. International bank transfers come with an extra charge of 12 USD which will be added to the invoice.
- Prices inclusive of all applicable taxes.
- Rates are quoted in USD – payments can be deposited to ViaVia’s bank account before your stay, through the online payment link or paid in cash/credit card upon arrival, in USD (bills dated from 2009 onwards that are in excellent condition – crisp, clean, no tears, no markings), Ugandan Shillings or Euro (cash only) at the prevailing exchange rate.
- When making payments to the bank account, you are requested to include the booking number and to provide the proof of payment (POP). This ensures proper identification and accurate allocation of payments to the respective bookings.
Payment policy
- Bookings totaling 3 nights or more, made 28 days or more prior to the scheduled date of arrival, require a 50% advance payment at the time of booking. The remaining balance is payable not later than 28 days before arrival.
- For bookings totaling 3 nights or more, made within 28 days of the scheduled date of arrival, full payment is required at the time of booking, unless agreed differently and in writing.
- Please note that late payments may result in the release of reserved rooms.
Frequently Asked Questions
For all your Q’s we have A’s.
We have an airport shuttle service where we charge 10 USD per every 3 people. Our driver will be waiting for you with a red ViaVia sign just outside the airport building. All you have to do is kindly share with us your expected arrival time and flight details so that we arrange the airport transfer for you.
A late check-out is a prolonged stay in the room beyond the usual 11 am check-out time until 6 pm at a cost of 30 USD. A dayroom is when you come to ViaVia without wishing to spend a night, but just to fresh up and relax until 6 pm. This comes at a cost of 45 USD.
If you see no rooms available, it means that the hotel is fully booked, but sometimes we also have non confirmed rooms. In this case, we recommend contacting us directly.
If you want to make a group booking, we recommend to contact our Hotel Manager instead of going to our booking system. She will be happy to help you!
We provide our guests with a designated parking space, absolutely free of charge, which includes the presence of a dedicated 24/7 security guard. Please note that it is not permitted for guests to leave their cars at ViaVia longer than their stay. Instead, we advise to leave your car at the airport.
Certainly! Our bar and restaurant is open for everyone from all corners of the globe. Moreover, we extend our hospitality to clients who come accompanied by well-behaved, leashed dogs, allowing them to unwind and enjoy the ambience together in our establishment.
Just as our furry friends adhere to good behavior, we kindly ask our human guests to refrain from bringing outside food and drinks. Let’s embrace the full experience of our carefully crafted menu and beverage selection. Thank you for understanding and joining us in creating a harmonious atmosphere for everyone to enjoy!
Our kitchen is open from 7 am until 10 pm, but you can stay until midnight for a drink at our bar.
For those arriving after 10 pm, we offer a dedicated late-night menu featuring lighter meal options. This menu is particularly suitable for guests arriving on late flights. We keep the kitchen open until all late arrivals have been accommodated.
From our bar, you can enjoy sightings of wildlife and a variety of exotic birds. Our swimming pool is just one flight of stairs away. For extra entertainment, ViaVia offers a diverse selection of board games, including darts, Scrabble, and chess, guaranteeing delightful moments of friendly competition. On Friday evenings and Sundays, you can enjoy live music.
Absolutely! Our menu provides a wide range of all preferences, so there’s something for everyone. This surely includes delicious options for vegetarians, vegans, and those seeking gluten-free meals. If you have any specific dietary needs, please feel free to inform us, and we will be more than happy to prepare your meal according to your preferences. Your satisfaction is our top priority!
That’s a fact! However, if you’re in doubt, we warmly invite you to personally try our cocktails by yourself. (We were slightly tipsy when we wrote this, but it still is a fact though.)
There is a lot to do in Entebbe! From visiting the reptile village over the botanical garden, to craft markets. You certainly won’t get bored! For more information on activities in Entebbe, we refer you to our Explore page.
You want to travel in Uganda, how great! We are happy to help you put together your dream journey or you can choose from one of our pre-made programmes. For all information, we refer you to our Explore page. Of course, also feel free to contact ViaVia Adventures right away.
When travelling to Uganda for longer than 7 days, it is important to have a visa. You can apply for a visa very easily online. It is best to do this well in advance as it can take a while to get approved.
When traveling to Uganda, it is recommended to ensure that your routine vaccinations are up to date. Besides that, a yellow fever vaccination is required for entry into Uganda. You should obtain this vaccine at least ten days before your trip. It’s crucial to consult a healthcare professional or travel medicine specialist to assess your specific needs based on your health history and travel plans. They will provide you with the most accurate and up-to-date information regarding vaccinations for your trip to Uganda.
Please find the current prices here or contact us so we can fully understand your needs. We do have beautiful packages and are happy to work with you toward the best possible conference, meeting or workshop!
Our kitchen and bar team are there for you!
It’s hard to be productive with an empty stomach, so even during your breaks we can provide coffee, tea and a variation of delicious snacks.
We got you covered for breakfast, lunch and dinner as well! For bigger groups (+ 20 pax) we usually arrange buffets, smaller groups can order à la carte.
We have everything necessary to make your conference or teambuilding a success. From the classic whiteboard, to our smart projector, microphone and of course our reliable internet connection… And we have the most special breakout places in our garden too!
In case of any power outage, our strong generator is fueled up, and ready to take over.
Only a mile away from ViaVia, there is a big shopping mall, called Victoria Mall. There you can find forex bureaus for currency exchange, registration offices for local SIM cards, and a variety of shops offering a diverse range of items.
Of course it is! At ViaVia we have our reliable team of boda boda riders, feel free to ask at our reception. We consistently monitor and ensure the excellent condition of their motorcycles. These skilled riders can take you to your desired destinations at a fair and reasonable price. We also provide helmets for just that little bit more safety.
When you pay with US dollar notes, it is important that the bills are dated from 2009 onwards. Besides that, the notes have to be in an excellent condition. That means that they have to be clean and free from any crisps, tears or markings otherwise they will not be accepted by the banks.