Terms & Conditions

General Information

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

  • Check-In: from 2 pm onwards
  • Check-Out: 11 am
  • Late Check-out Hour: until 6 pm is permitted at 25 USD
  • Day rooms: until 6 pm are applicable at 40 USD for a max. of 4 people
  • Kindly make sure to book for the previous night for flights arriving after midnight, so you can check in directly upon arrival instead of waiting for the check-in time of 2 pm. 

Airport transfers

  • ViaVia can help organising your airport transfer. Kindly fill in your flight details specifying airport drop-off or airport pick-up when making your booking and we will contact you to confirm your airport transfer. 
  • The taxi driver will be waiting for you with a red ViaVia sign just outside the airport building. 
  • The cost of the airport transfer will be 10 USD per 3 people.
N° of peoplePrice
1-3 pax10 USD
4-6 pax20 USD
7-9 pax30 USD
Pick up from ViaVia to airport+ 5 USD

House rules

  • Breakfast is served between 7 am – 10:30 am.
  • Children under 5 years are accommodated free of charge if sharing a suitable room with their parents, but will be charged for breakfast consumed.
  • Food & drinks from outside are not allowed in ViaVia’s public areas (bar, restaurant, pool & reception). 
  • Guests are not allowed to use speakers in their rooms, terrace or anywhere in ViaVia for the comfort of other guests. We take a great effort in keeping a quiet & peaceful environment.
  • ViaVia is not responsible for any loss, injury, damage, etc. during your stay. 
    However, we’ll do everything we can to help you out.

Property and Cancellation Policies

Kindly contact us as soon as possible if you need to cancel or adjust your booking. A reservation which is cancelled, reduced in length of stay or in numbers is subject to our cancellation fees: 

  • 100% of the total accommodation cost will be charged when your booking is cancelled less than 7 days prior to the date of arrival or in case of no show. 
  • Accommodation deposits are non-refundable in case of cancellation within 10 days prior to the date of arrival but can be forwarded to your next booking.

Payment methods

Bank details

If you would like to pay in UGX or  EURO, please contact our reception team for the current exchange rate. 

For USD & UGX bank payments:
Name: ViaVia Tourism Ltd.
Account number: 05348490011 (USD) – 05348490008 (UGX)
Bank name: Bank of Africa
Address: Plot 45 Jinja Road, P.O. Box 2750, Kampala- Uganda
Foreign deposits on the USD & UGX account require an additional $12 charge. 

For online  USD & UGX payments: https://payments.pesapal.com/viavia

For EURO payments:
IBAN: BE97 7370 6255 5949
Bank name: KBC 

Kindly note that the amount indicated on your booking should  be the net amount received and that all transfer costs should be covered by the  client. Any shortfall will be advised and can be settled upon check in.


  • Prices inclusive of all applicable taxes.
  • Rates are quoted in USD – payments can be deposited to ViaVia’s bank account before your stay or paid in cash/by credit card upon arrival, in USD (bills dated from 2009 onwards that are in excellent condition – crisp, clean, no tears, no markings), Ugandan Shillings or Euro (cash only) at the prevailing exchange rate. 
  • A 50% deposit shall be required for all group bookings or individual bookings of 3 nights or more in order to confirm and secure your booking. 
  • ViaVia reserves the right to cancel bookings when there is no communication and/or when the requested deposit is not paid as agreed on.
  • Kindly note that the amount indicated on your booking should be the net amount received and that all transfer costs should be covered by the client.

Frequently Asked Questions

For all your Q’s we have A’s.

We have an airport shuttle service where we charge 10 USD per every 3 people. Our driver will be waiting for you with a red ViaVia sign just outside the airport building. All you have to do is kindly share with us your expected arrival time and flight details so that we arrange the airport transfer for you.

A late check-out is a prolonged stay in the room beyond the usual 11 am check-out time until 6 pm at a cost of 25 USD. A dayroom is when you come to ViaVia without wishing to spend a night, but just to refresh up and relax until 6 pm. This comes at a cost of 40 USD.

f you see no rooms available, it means that the hotel is fully booked, but sometimes we also have non confirmed rooms. In this case, we recommend contacting us directly via email, WhatsApp, our contact form, or by calling our reception for further assistance.

If you want to make a group booking, we recommend to contact Linda, our hotel manager, instead of going to our booking system. She will be happy to help you make the group booking.

We provide our guests with a designated parking space, absolutely free of charge, which includes the presence of a dedicated 24/7 security guard. Please note that it is not permitted for guests to leave their cars at ViaVia longer than their stay. Instead, we advise to leave your car at the airport.

Certainly! Our bar and restaurant is open for all humans from all corners of the globe. Moreover, we extend our hospitality to clients who come accompanied by well-behaved, leashed dogs, allowing them to unwind and enjoy the ambience together in our establishment.

Just as our furry friends adhere to good behavior, we kindly ask our human guests to refrain from bringing outside food and drinks. Let’s embrace the full experience of our carefully crafted menu and beverage selection. Thank you for understanding and joining us in creating a harmonious atmosphere for everyone to enjoy!

Our kitchen operates with flexibility to cater to our guests’ needs throughout the day. Starting at 7 am, we serve breakfast, lunch, and dinner from our main menu until 10 pm. For those arriving after 10 pm, we offer a dedicated late-night menu featuring lighter meal options. This menu is particularly suitable for guests arriving on late flights (as KLM and Brussels Airlines). We keep the kitchen open until all late arrivals have been accommodated. However, for beer enthusiasts, our bar remains open late into the night, ensuring a delightful experience for those who appreciate a good brew.

ViaVia offers a genuine immersion in nature, providing an idyllic escape. While enjoying our bar and restaurant, you’ll be treated to captivating sights of diverse bird species, playful monkeys, and graceful fish swimming in the pond, among other wonders. Additionally, we have an assortment of board games, including darts, Scrabble, Chess, ensuring delightful moments of friendly competition. Every Sunday, the talented guitarist Chris Neptune serenades our guests with beautiful ballads. Furthermore, to kickstart your weekends with flair, we regularly feature different vocalists on Fridays. All of these incredible offerings are available for your enjoyment!

As much as we love embracing the tranquility of nature, we’ve got our own rhythm going on! Our bar proudly curates a lively playlist to set the mood just right. So, while we appreciate your love for music, we kindly request that you leave the speakers at home. Trust us, we’ve got the beats covered! It’s all about creating an harmonious atmosphere that everyone can enjoy. Thank you for understanding our no-speakers policy and for joining in on the fun!

Absolutely! Our menu provides a wide range of all preferences, so there’s something for everyone. This surely includes delicious options for vegetarians, vegans, and those seeking gluten-free meals. If you have any specific dietary needs, please feel free to inform us, and we will be more than happy to prepare your meal according to your preferences. Your satisfaction is our top priority!

That’s a fact! However, if you’re in doubt, we warmly invite you to personally try our cocktails by yourself. (We were slightly tipsy when we wrote this, but it still is a fact though.)

There is a lot to do in Entebbe! From visiting the reptile village over the botanical garden, to craft markets. You certainly won’t get bored! For more information on activities in Entebbe, we refer you to our Explore page.

You want to travel in Uganda, how great! We are happy to help you put together your dream journey or you can choose from one of our pre-made programmes. For all information, we refer you to our Explore page. Of course, also feel free to contact us right away.

When travelling to Uganda for longer than 7 days, it is important to have a visa. You can apply for a visa very easily online. It is best to do this well in advance as it can take a while to get approved.

When traveling to Uganda, it is recommended to ensure that your routine vaccinations are up to date. Besides that, a yellow fever vaccination is required for entry into Uganda. You should obtain this vaccine at least ten days before your trip. It’s crucial to consult a healthcare professional or travel medicine specialist to assess your specific needs based on your health history and travel plans. They will provide you with the most accurate and up-to-date information regarding vaccinations for your trip to Uganda.

Please contact us so we can fully understand your needs. We do have beautiful packages and are happy to work with toward the best possible conference, meeting or workshop!

Our kitchen and bar team are there for you!

It’s hard to be productive with an empty stomach, so even during your breaks we can provide coffee, tea and a variation of delicious snacks.

We got you covered for breakfast, lunch and dinner as well! For bigger groups (+ 20 pax) we usually arrange buffets, smaller groups can order à la carte.

We have everything necessary to make your conference or teambuilding a success. From the classic whiteboard, to our smart projector, microphone and of course our reliable internet connection… And we have the most special breakout places in our garden too!

In case of any power outage, our strong generator is fueled up, and ready to take over.

Only a mile away from ViaVia, there is a shopping mall. There you can find forex bureaus for currency exchange, registration offices for local SIM cards, and a variety of shops offering a diverse range of items.

Of course it is! At ViaVia we have our reliable team of boda boda riders. We consistently monitor and ensure the excellent condition of their motorcycles. These skilled riders can take you to your desired destinations at a fair and reasonable price. We also provide helmets for just that little bit more safety.

When you pay with US dollar notes, it is important that the bills are dated from 2009 onwards. Besides that, the notes have to be in an excellent condition. That means that they have to be clean and free from any crisps, tears or markings.